Returns and refunds

Last updated October 9, 2026

30-day money-back guarantee from the day your drive is delivered.
Full refund of everything you paid for the drive order, including add-on editions and sales tax.
Defective drive? We replace it free for one year and pay shipping both ways.

The 30-day money-back guarantee

If you are unhappy with your drive for any reason, including a computer that turns out to be too slow for it, you can return it within 30 days of delivery. We refund the full price of the order: the drive, any additional editions bought with it, and the sales tax charged.

To qualify, the drive must come back undamaged, with its case and cable. Your own saved work is yours: copy anything you want to keep before you send it, because we erase every returned drive.

How to return a drive

Open a support ticket within 30 days of delivery and include your order code. Many problems have a quick fix, so tell us what happened; we reply within two business days.
We email you the return address and a return reference.
Pack the drive securely and ship it with tracking. Return shipping is paid by you, unless the drive is defective or we sent the wrong item.
We refund you within 5 business days of receiving the drive, to your original payment method through PayPal. Your bank or card issuer may take a few more days to show it.

Defective drives

If your drive fails or arrives damaged within one year of delivery, we replace it with a working drive set up with the same editions. We pay shipping both ways. Open a support ticket and describe the problem; we may ask for a photo or a short test first.

Updates and editions bought later

A feature update ($99) or an additional edition ($149) bought after your drive can be refunded within 30 days of purchase if it does not work as described. Bug and security fixes are always free.

Evolve Everyday sticks and the trade-up credit

An Evolve Everyday stick has the same 30-day money-back guarantee and one-year defect replacement as a drive. Each stick comes with a $100 credit toward a full drive (Pocket, Rugged, or Premium) ordered within 90 days, usable once per customer, and you keep the stick when you trade up. If you return the stick before using the credit, the credit ends. If you have already used the credit, we deduct $100 from the stick's refund. See section 7 of the terms of sale.

Lost or damaged in shipping

If your package is lost or arrives damaged, tell us within 30 days of the expected delivery date and we will send a replacement at no cost. See the shipping policy.

Questions

Open a support ticket or use the contact form. Please include your order code.