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Support

Open a support ticket

Tell us what happened and we will reply by email. Many common problems already have step-by-step answers in the knowledge base.

What happens next

  1. We save your ticket and show you its private link right away.
  2. We email you the same link. Keep it private: anyone with it can read and reply to the ticket.
  3. When we reply, we email you. Open the link to read the reply and answer.

Helpful details to include

  • Which step you were on, and what you expected to happen
  • Any error message, copied exactly
  • The version shown in Drive & Help, under Updates
  • Your Windows version and whether a school or employer manages the computer

Your support request

Fields marked “required” must be filled in. Please leave out names of students, clients, customers, or tenants, their records, account numbers, health information, and passwords.

We send your private ticket link and our replies here.

Shown under Updates in Drive & Help, the last item in the app’s left menu, for example 0.2.0.

Include what you were doing and any error message exactly as shown. Please leave out names of students, clients, customers, or tenants, their records, account numbers, health information, and passwords.

Permission to reply

We store your answers in our website database to reply to you. Read the website privacy notice for details.