Support center
How can we help?
Step-by-step answers for every Evolve AI edition and Evolve Everyday, written from each app’s own instructions. Search, choose your edition, or open a support ticket and we will reply by email.
- Answers for every edition, plus each edition’s own topics
- Private ticket links, no account needed
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Open a ticket and follow it through a private link. No account needed.
Open a support ticketKnowledge base
Educator answers
Answers for the Educator Edition, then the ones that apply to every edition.
Drafts and teaching packets
Documents and OCR
AI-assisted grading
For every edition
Starting the drive
- Start your Evolve AI edition
- Find Drive & Help, desktop shortcuts, and the manual
- Fix “127.0.0.1 refused to connect”
- Reopen the app after closing its browser tab
- The launcher says a port is already in use
- GPU startup failed or no NVIDIA GPU was found
- The launcher says no AI model or Python runtime is installed
- My drive letter changed (for example, D: became E:)
- Stop the AI and eject the drive safely
Windows security warnings
Updates
Working with the AI
Saving, backups, and exports
Computer compatibility
Privacy
Orders and billing
Open a support ticket
Tell us which edition you use and describe the problem, and we will reply by email. You get a private link to follow the conversation, with no account needed.
Already have a ticket?
Use the private link from your confirmation email. If you cannot find it, we can email you new links.